TERMS AND CONDITIONS

Health & Safety Disclosure

• All tattoos are performed using sterile, single-use needles and equipment, following strict hygiene protocols in accordance with NSW Health regulations.

• Clients must disclose any relevant medical conditions, skin sensitivities, allergies, or infections prior to the tattoo appointment.

• You must be 18 years or older to receive a tattoo. A valid government-issued photo ID is required for all appointments.

• Understairs Ink reserves the right to refuse service if a client appears under the influence of drugs or alcohol, or if the artist believes the tattoo may compromise the client’s health or safety.

Informed Consent & Liability

• You agree to be tattooed at your own risk and understand that tattoos are permanent and may cause minor bleeding, pain, swelling, or allergic reactions.

• Understairs Ink and its artists are not liable for any allergic reactions, infections, scarring, fading, ink spreading, or any other complications that may occur after the tattoo procedure.

• It is the client’s responsibility to follow the provided aftercare instructions. Failure to do so may lead to complications, for which Understairs Ink assumes no responsibility.

• In the rare event of an adverse reaction, we recommend consulting your GP or a qualified medical professional.

Aftercare Responsibility

• Aftercare instructions will be provided verbally and/or in written form following your tattoo session. They can also be found in a dedicated section on our website.

• Proper aftercare is essential to ensure healing and optimal results. The client is solely responsible for the ongoing care and maintenance of their tattoo after leaving the studio.

• Results may vary depending on skin type, placement, lifestyle, and how well the tattoo is cared for. Touch-ups are sometimes required and are not always covered free of charge.

Deposits & Cancellations

• A non-refundable $100 AUD deposit is required to secure your appointment. This deposit goes toward the final cost of your tattoo.

• Once your appointment has been confirmed following a booking enquiry, a booking deposit form will be sent electronically. This will include the payment details and the remaining balance, which can be paid in cash on the day of your appointment.

• After transferring your deposit, please send us a screenshot of your payment confirmation and wait for our confirmation before considering your appointment fully booked.

• If you need to reschedule, we require at least 48 hours’ notice. Your deposit can be transferred to your new appointment date.

• Cancellations made with less than 48 hours’ notice or no-shows will forfeit the deposit. A new deposit will be required to rebook.

• Multiple reschedules may result in the cancellation of your booking and the loss of your deposit at the artist’s discretion.

Payment Policy

• All remaining tattoo costs must be paid in cash at the studio on the day of your appointment.

• We do not currently accept EFTPOS or card payments for tattoo sessions.

• Please ensure you bring the correct amount, as change may not be available.

Design & Creative Consultation

• All designs are the intellectual property of the artist and may not be copied, modified, or used elsewhere without permission.

• Minor changes to the design can be discussed on the day, but significant redesigns will require a new booking or an additional consultation.

• You are encouraged to communicate your ideas clearly during the consultation to ensure your vision is understood.

Touch-Ups

• One complimentary touch-up may be offered at the artist’s discretion within a set timeframe (usually 2–3 months), excluding tattoos on fingers, hands, feet, elbows, knees, and other high-wear areas, which are more prone to fading.

• Touch-ups due to client neglect, poor aftercare, or lifestyle factors (e.g. excessive sun exposure) may incur an additional fee.

Studio Conduct

• Please arrive on time for your appointment. Late arrivals may result in a shortened session or cancellation.

• Friends or support people are welcome in the studio but must follow studio rules and respect the workspace.

• Children and pets are not permitted in the studio for safety and hygiene reasons.

Photography & Social Media

• As part of our studio process, clients may be photographed on the day of their tattoo. These photos may be used for Understairs Ink’s portfolio, website, and social media for promotional purposes.

• Before any photos are taken or shared, you will be provided with a Photography and Social Media Release Form to review and sign. This form gives you the option to consent or decline the use of your image and tattoo in promotional materials.

• If you choose not to be photographed or have your tattoo shared, your preference will be fully respected.

Guest Artists

• Guest artists may operate under slightly different terms regarding deposits, reschedules, and touch-ups. These will be outlined during your booking.

• Understairs Ink is not responsible for follow-up work on tattoos performed by guest artists once they have returned to their home studios.

Agreement

By proceeding with a booking or receiving a tattoo at Understairs Ink, you confirm that:

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• You are over 18 years of age.

• You understand and accept the risks involved with getting a tattoo.

• You have disclosed any relevant health conditions.

• You accept full responsibility for your tattoo and its aftercare.

• You agree to all terms outlined above.

• You understand that these terms will be legally reinforced by a signed consent and release form completed on the day of your appointment.